Terms applicable according to the Provider's country
Apply by default. Amounts are stated in US dollars (USD).
By completing your booking, you expressly accept the following terms, which apply unless the Provider's specific Terms state otherwise.
1. Who you are contracting with
The activity contract is entered into directly between you and the Provider operating it, whose identity and contact details appear in your confirmation email. Ticando acts as the technology platform facilitating the booking, and the payment gateway as the transaction processor. The Provider is responsible for delivering the activity.
2. Cancellations more than 48 hours in advance
Eligible for a refund, less a strictly non-refundable administrative and processing fee of USD 50.00. This fee is deducted automatically to cover internal labour and international bank reversal costs.
3. Cancellations between 48 and 24 hours in advance
Eligible for a refund of 50% of the total booking amount.
4. Cancellations less than 24 hours in advance
Strictly NON-REFUNDABLE. Cancellations requested within 24 hours of the activity's scheduled start time forfeit the full booking amount.
5. No-show policy
Strictly NON-REFUNDABLE. Failure to arrive at the designated meeting point exactly at the scheduled time is classified as a No-Show. No exceptions or partial refunds will be made for late arrivals.
6. Force majeure (unforeseen events)
The non-refund policies above apply strictly regardless of circumstances beyond your control. No refunds will be issued for medical emergencies, sudden illness, traffic, road closures, flight delays or bad weather, unless the activity is officially cancelled by the Provider. We strongly recommend purchasing travel insurance to cover these unforeseen events.
7. Cancellation by the Provider
If the Provider cancels the activity, you may choose between rescheduling at no cost or receiving a full refund of the amount paid.
8. How to cancel
All changes or cancellations must be requested directly from the activity Provider using the contact information shown in your confirmation email. The applicable tier is determined by the date and time the Provider receives the request.